How does the evaluation process work?

CETRI offers advanced clinical evaluation, evidence based treatments, and research driven therapies designed to improve patient outcomes & support long term recovery.

Will my insurance cover care at CETRI?

Some CETRI services may be covered by insurance, while others are not. Appointments conducted at our affiliated medical facilities—such as University of Chicago, UIC, and Shirley Ryan AbilityLab—are typically billed as standard physician visits and may qualify for insurance coverage depending on your plan. We recommend contacting our team directly to verify benefits and better understand your coverage options for electrical injury evaluation and treatment.

What should I expect during my visit?

During your visit to CETRI, you will undergo a comprehensive, multidisciplinary evaluation focused on the long-term effects of electrical injury. Our team of specialists assesses neurological, physical, and cognitive symptoms to develop a personalized care plan. Each appointment is designed to provide in-depth insights and guide effective treatment recommendations tailored to your needs.

Will I need to travel for evaluation or treatment?

Yes, CETRI evaluations take place at multiple locations in Chicago, Illinois. We regularly work with out-of-state patients seeking specialized electrical injury care and are happy to provide hotel recommendations and travel guidance to make your stay as convenient as possible.

May I bring a family member or support person to my visit?

Absolutely. We encourage patients to bring a family member, caregiver, or support person to their appointment if they’d like.

Is there a time limit after an electrical injury to receive treatment?

No, there is no time limit for seeking evaluation or treatment at CETRI. We have evaluated patients shortly after injury as well as individuals who experienced electrical injuries 20 or more years ago. While early intervention is recommended for the best outcomes, we welcome patients at any stage of their recovery.

How long does evaluation take?

The full CETRI evaluation typically takes place over one week, from Monday through Friday. We recommend arriving on Sunday to allow time to rest and prepare before beginning the evaluation process.

How long does the evaluation process take?

Appointments are generally scheduled about one month in advance. The in-person evaluation lasts approximately one week. After completion, our team prepares a detailed report with findings and recommendations, which is typically delivered within 6–8 weeks.

Privacy Policy

Effective Date: June 2, 2026

CETRI (“we,” “our,” or “us”) is committed to protecting the privacy of visitors to CETRI.org (the “Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Phone number
Organization or company name
Information submitted through contact forms, event registrations, or other inquiries

We may also automatically collect certain information when you visit the Website, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the Website
Referring website information

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests
Provide information about our programs, services, and events
Improve our Website and user experience
Analyze Website traffic and usage patterns
Maintain the security and functionality of the Website
Comply with legal obligations

Cookies and Analytics

Our Website may use cookies and similar technologies to enhance your browsing experience and collect usage data.

We may use third-party analytics services, such as Google Analytics, to better understand how visitors interact with the Website. These services may collect information about your use of the Website in accordance with their own privacy policies.

You can adjust your browser settings to refuse cookies; however, some portions of the Website may not function properly as a result.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers who assist us in operating the Website or carrying out our activities, provided they maintain appropriate confidentiality and security measures.

We may also disclose information when required by law or when necessary to protect our legal rights, safety, or property.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable

To make such a request, please contact us using the information below.

Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us through the contact information provided on CETRI.org.